AI Chatbot for Customer Support

GreenWave Energy Solutions is a fast-growing renewable energy company providing solar solutions for homes and businesses across East Africa. The company receives hundreds of customer inquiries daily regarding product options, pricing, installation, and maintenance services.

💡 Challenge

Before partnering with Stevo Digital, GreenWave faced several issues:

• High response time to customer inquiries (average of 12 hours)

• Overwhelmed support staff managing repetitive questions

• Missed leads due to after-hours unavailability

• Poor customer satisfaction on digital platforms

The company needed a 24/7 automated solution that could handle FAQs, qualify leads, and seamlessly connect users to live agents when needed.

🚀 Solution by Stevo Digital

Stevo Digital designed and deployed an AI-powered chatbot named “SmartAssist”, integrated across GreenWave’s website, WhatsApp Business, and Facebook Messenger.

✳️ Key Features

• Natural Language Understanding (NLU): The chatbot understands and responds in both English and Swahili, improving accessibility.

• Lead Qualification: Automatically collects user data (name, location, energy needs) and forwards qualified leads to the sales CRM.

• Knowledge Base Integration: Connected to the company’s FAQ and product database to provide instant, accurate responses.

• Live Chat Handoff: Transfers complex cases to human agents through WhatsApp or web chat in real time.

• Analytics Dashboard: Tracks engagement, satisfaction scores, and lead conversion rates.

⚙️ Technology Stack

• AI Framework: Dialogflow + OpenAI GPT integration

• Frontend: React + WhatsApp API + WebSocket

• Backend: Node.js + MongoDB

• Hosting: AWS Cloud (scalable, secure environment)